We are excited to announce the addition of a new feature and improvement to the existing system.
The systems team has discovered an issue where additional driver information was not being properly transmitted from motor lead requests when they were completed in Via’s system. After investigating, the process builder responsible for lead conversion mapping was identified as the cause. The team has made the necessary updates to the process builder, ensuring that the additional driver information will now be successfully passed into the Account record upon creation. Specifically, this information will be transferred and stored in the Comment field of the Account record.
The change to this flow will now bring over:
- Claim in the last 5 years
- Claim details
- Additional Driver Information